Philosophy
Core values
① Customer oriented
Meeting customer requirements and exceeding customer expectations
1. Maintain the image of Wanheng. In the eyes of customers, every employee of Wanheng represents Wanheng.
2. Respect customers and humbly listen to their opinions and criticisms.
3. Think from the customer's perspective.
4. Have a proactive service awareness.
② Teamwork
Sharing and sharing, completing the larger self with the smaller self
1. Integrate into the team, be willing to accept colleagues' opinions, and cooperate with the team to complete the work.
2. Expressing constructive opinions before making decisions; After making a decision, support in words and actions, regardless of personal objections.
3. Proactively sharing business knowledge and experience; Proactively providing necessary assistance to colleagues; Utilize the power of the team to solve problems and difficulties.
4. Collaborate with different types of colleagues, not incorporating personal preferences into the work, fully reflecting the principle of 'treating things not people'.
5. Positively influence the team, maintain team morale and atmosphere.
③ Continuously innovate and embrace change
1. Respond to the company's strategic adjustments.
2. Faced with changes, treat them rationally, communicate fully, and cooperate sincerely.
3. Able to self adjust to the difficulties and setbacks caused by change.
4. Have a forward-looking mindset in work, establish new methods and ideas.
5. Innovate and create, and bring about breakthrough improvements in performance.
④ Honesty and integrity, keeping promises
1. Honesty and integrity, consistent on the outside and inside; Dare to admit mistakes and take responsibility.
2. Accurately express one's views through the correct channels and processes; Be able to express critical opinions while providing corresponding suggestions, and speak frankly without hesitation.
3. Do not spread unconfirmed information, do not discuss matters and people irresponsibly behind the scenes, and be able to provide positive guidance. For opinions and feedback, "correct them if necessary, and encourage them if not.
4. Honest and focused quality control is the bottom line of service.
5. Dare to criticize and stop behaviors that harm the interests of the company and employees.
⑤ Full of passion
Optimistic and never give up easily
1. Employees who are enthusiastic and capable of completing their duties are valuable assets of the company.
2. Love Wanheng and identify with Wanheng's corporate culture.
3. Face daily work with an optimistic attitude, never give up when facing difficulties and setbacks, constantly motivate oneself, and strive to improve performance.
4. Always influence and drive colleagues and teams with the spirit of Optimism and the belief of winning.
⑥ Dedicated and professional, striving for excellence
1. Today's work is done today, and during working hours, only work related tasks are done, fully reflecting the result oriented philosophy of only recognizing merit and not recognizing hardship.
2. Follow the prescribed workflow without any repetitive errors caused by dereliction of duty.
3. Continuously learn, continuously improve, reduce work costs, and improve work efficiency.
